Cancellation Policy

Sutherland Communications Inc., Caroline Sutherland or CarolineSutherland.com Cancellation Policy:

For Caroline Sutherland's 7 Day Detox Program, Workshops, One-on-One Readings, Mini-Readings, Medical Intuitive Training, Premier Weight Loss Program, The Virtual Gastric Band Programs, The Virtual Gastric Band Training, or Special Events.

Refunds are available minus a processing fee if you cancel up to two weeks prior to the first day of any program. Cancellations after 14 days before a program starts: no refunds — no exceptions. No refunds are available once a program has started.

7 Day Detox Program:

The processing fee for the 7 Day Detox Program is $50. If you cancel later than 14 days prior to the event, the Detox Program registration fee is non-refundable but you may join a detox program at another time during the year. The detox programs are held in January, April or September. Please let our office know which program you would like to join.

Premier Weight Loss Program:

The processing fee for the Premier Weight Loss Program is $125 plus the cost of any materials, books or supplements, sent to you - plus postage. The processing fee may be applied to a personal reading with Caroline Sutherland or may be applied to a Detox Program held at another time during the year.

Full Day in-Person Workshop

The processing fee for a full one-day in-person workshop is $50. A $50 credit may be applied to any of Caroline Sutherland's programs listed above — but only if the workshop is sponsored by Sutherland Communications Inc.

One-on-One Personal Consultations/Readings:

Once the reading is booked there is a $125 non-refundable processing fee. If you choose not to proceed with the reading, the $125 processing fee can be applied to a detox program, a reading for a family member or a personal reading at another time. Once the one-on-one reading is complete, there are no refunds.

Mini-Readings:

Once the mini-reading is booked or registered there is a $75 non-refundable processing fee. If you choose not to proceed with the mini-reading, the $75 processing fee can be applied to a Detox program, a mini-reading reading for a family member or applied to a one-on-one consultation at another time. Once the mini-reading is complete, there are no refunds.

Medical Intuitive Training:

The processing fee for the Medical Intuitive Training is $125. This fee may be applied to a personal reading with Caroline Sutherland or it may be applied to participation in one of Caroline's 7 Day Detox Programs which are held 3 times a year.

Virtual Gastric Band Program

The non-refundable processing fee for The Virtual Gastric Band Program is $125. The processing fee may be applied to a personal reading with Caroline Sutherland or may be applied to a Detox Program, or a future Virtual Gastric Band Program.

Virtual Gastric Band Online Training

The non-refundable processing fee for The Virtual Gastric Band Training is $125. The processing fee may be applied to a personal reading with Caroline Sutherland or may be applied to a 7 Day Detox Program, or a future Virtual Gastric Band Training. Please Note: cancellations after 14 days before the VGB Training program starts: no refunds — no exceptions.

Please call our office if you would like further clarification.

Sutherland Communications Inc. Tel: 360-527-3311     www.carolinesutherland.com